Shipping Policy

At Sylviavip, we are committed to providing you with the best shopping experience, including fast, reliable, and affordable shipping for all your sweatshirt needs. Our Shipping Policy outlines the terms and conditions related to how we process, ship, and deliver your orders.

By making a purchase on www.sylviavip.com, you agree to the terms and conditions set forth in this policy. Please take a moment to read the full details below to ensure a smooth shopping experience.

1. Shipping Destinations:

We currently offer shipping exclusively within the United States (including Alaska and Hawaii). We do not ship to international addresses at this time. We appreciate your understanding.

2. Delivery time and shipping fee

Please note that shipping times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

3. Shipping Carriers:

We use trusted shipping carriers to fulfill your order:

• Local postal services
• USPS (United States Postal Service)
• DHL
• EMS (Express Mail Service)

4. Order Processing

Orders are processed once payment is accepted. Processing occurs on business days (Monday through Friday, Eastern Standard Time), excluding the following holidays:

• New Year’s Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

5. Order Tracking:

Once your Sylviavip order ships, you will receive an email containing your tracking number and a link to the carrier’s website. This allows you to easily track your package and stay informed about its estimated delivery date.

6. Shipping Address Accuracy:

Please ensure that you provide a complete and accurate shipping address during checkout. Sylviavip is not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.  

7. Lost or Damaged Packages:  

While we take great care in packaging your Sylviavip order, unforeseen circumstances can sometimes lead to lost or damaged packages during transit. If your package is lost or arrives damaged, please contact our customer support team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and ensure you receive your Sylviavip order.  

8. Questions about Shipping?

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our friendly customer support team at:

RYAN STEFFENSON LLC
Email: support@sylviavip.com
Address: 29134 43rd Ave S, Auburn, WA 98001, United States