Cancel/Change Order Policy

At SylviaVip, we aim to provide a smooth shopping experience, but we understand that sometimes you may need to cancel or change an order after it has been placed. This Cancel/Change Order Policy outlines the process and conditions under which you can modify or cancel your order.

1. Can I Cancel or Change My Order?

Once your order is confirmed, we begin processing it as quickly as possible to ensure timely delivery. However, if you need to make changes or cancel your order, you must do so within a specific timeframe. Here are the details:

• Order Cancellation: You can cancel your order within 24 hours of placing it. After 24 hours, your order may have already been processed and shipped, and cancellations will not be accepted.
• Order Change: You can request to change the details of your order, such as changing the size, color, or shipping address, within 24 hours. If your order has already been processed or shipped, changes cannot be made.

2. How to Cancel or Change Your Order

To cancel or change your order, please follow these steps:

1. Contact Us Immediately: If you wish to cancel or change your order, please contact us as soon as possible at support@sylviavip.com. Include your order number and the details of the changes or cancellation request.
2. Request Confirmation: Once we receive your cancellation or change request, we will verify the status of your order. If your order has not been processed or shipped, we will proceed with your cancellation or modification request.
3. Confirmation of Cancellation/Change: You will receive a confirmation email once your cancellation or change request has been processed. If the cancellation is approved, you will be refunded in full to your original payment method.

3. Conditions for Cancellation or Change

• Unprocessed Orders: Orders that have not yet been processed or shipped can be fully canceled or modified.
• Processed Orders: Once an order has been shipped, we are unable to modify or cancel it. In such cases, please refer to our Returns & Refunds Policy to initiate a return once your item arrives.
• No Charge for Cancellations Within 24 Hours: If you cancel your order within 24 hours, there will be no cancellation fee, and you will be refunded in full.
• Non-Refundable Charges: If you cancel an order after it has been processed or shipped, you will be responsible for the shipping costs.

4. How Long Does it Take to Process Cancellations or Changes?

Once your request is received, we will process cancellations or changes as quickly as possible. Please allow 1-3 business days for us to confirm your cancellation or modification request. If your order has already been shipped, you will need to wait until you receive the item and initiate a return as per our Returns & Refunds Policy.

5. Issues with Address Changes

If you need to update your shipping address after placing the order, please notify us within 24 hours of placing the order. Once your order has been shipped, we cannot change the shipping address. In such cases, please refer to the Shipping Policy for instructions on how to handle undeliverable items or address issues.

6. Refund Process After Cancellation

If your order is canceled and has already been charged, we will issue a full refund to your original payment method. Refunds are typically processed within 5-7 business days after cancellation confirmation. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

7. Contact Us

If you have any questions or need assistance with canceling or changing your order, please don’t hesitate to get in touch with our customer support team:

RYAN STEFFENSON LLC
Email: support@sylviavip.com
Address: 29134 43rd Ave S, Auburn, WA 98001, United States