FAQs

Welcome to the Sylviavip Frequently Asked Questions (FAQs) page! Here, we’ve gathered answers to some of the most common questions our customers have about shopping with us. If you don’t find the answer to your question below, please feel free to reach out to our customer support team at support@sylviavip.com.

1. What is SylviaVip?

SylviaVip is an online store that sells T-shirts, hoodies, and tank tops. Our products are made to be comfortable and look good, using materials that feel nice and are put together well.

2. How do I place an order?

Placing an order on Sylviavip is simple:

1. Browse our collection of t-shirts, hoodies, tank-top.
2. Select the style, size, and color you prefer.
3. Add the items to your shopping cart.
4. Proceed to checkout and enter your shipping and payment details.
5. Review your order and complete your purchase.

You’ll receive an order confirmation email shortly after placing your order.

3. What is the shipping cost?

We offer 6.99$ shipping for all orders within the United States. Regardless of how many items you purchase, the shipping cost will remain the same.

• Shipping Locations: We currently only ship to addresses within the United States. Unfortunately, we do not offer international shipping.

4. How long will it take for my order to arrive?

Domestic Shipping (United States):

Estimated delivery time: 6 – 8 business days

Note: Business days refer to Monday through Friday, excluding weekends and holidays. Delivery times are estimates and may vary due to factors like weather, shipping carrier delays, or high-demand periods.

You will receive a tracking number once your order has been shipped.

5. Can I change or cancel my order after placing it?

Once your order is confirmed, we begin processing it as quickly as possible to ensure timely delivery. However, if you need to make changes or cancel your order, you must do so within a specific timeframe. Here are the details:

Order Change: You can request to change the details of your order, such as changing the size, color, or shipping address, within 24 hours. If your order has already been processed or shipped, changes cannot be made.

Order Cancellation: You can cancel your order within 24 hours of placing it. After 24 hours, your order may have already been processed and shipped, and cancellations will not be accepted.

6. How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can use the tracking number on the carrier’s website to see the status of your shipment.

If you have any issues with tracking or delivery, feel free to contact our customer service team for assistance.

7. What payment methods do you accept?

We accept a variety of payment methods for your convenience, including:

• Credit and Debit Cards: Visa, MasterCard, American Express, Discover
• PayPal

All transactions are processed securely to ensure your payment information is protected.

8. Do you offer international shipping?

Currently, Sylviavip does not offer international shipping. We only ship within the United States.

We hope to expand our shipping options in the future, so please stay tuned for updates.

9. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of receiving your items.

• Items must be in new, unused, and unworn condition with all original tags attached.
• Please visit our Refund and Returns Policy page for more details on how to process a return.

10. What should I do if my item is damaged or defective?

If your item arrives damaged or defective, please contact our customer service team within 7 days of receiving your order. We’ll guide you through the process of returning or exchanging the item. Please keep the packaging and take photos of the damage for our records.

13. How can I contact customer support?

If you have any questions or concerns, our customer support team is happy to assist you. You can reach us by:

Unentitled Studio LLC
Email: support@sylviavip.com
Address: 289 Sawbuck, Irvine, CA 92618, United States

Our customer service hours are Monday to Friday, from 9:00 AM to 6:00 PM (EST).

14. Do you offer wholesale or bulk purchasing?

Yes, we do offer wholesale pricing for bulk orders. If you are interested in purchasing t-shirts, hoodies, tank-top in bulk, please contact our sales team at support@sylviavip.com for more details and pricing.