FAQs

Welcome to the Sylviavip Frequently Asked Questions (FAQs) page! Here, we’ve gathered answers to some of the most common questions our customers have about shopping with us. If you don’t find the answer to your question below, please feel free to reach out to our customer support team at support@sylviavip.com.

1. What is SylviaVip?

SylviaVip is an online store offering a wide range of stylish and high-quality sweatshirts. Our products are designed for comfort and style, made with premium materials, and tailored to fit a variety of styles for every occasion. We aim to provide our customers with the best shopping experience possible.

2. How do I place an order?

Placing an order on Sylviavip is simple:

1. Browse our collection of sweatshirts.
2. Select the style, size, and color you prefer.
3. Add the items to your shopping cart.
4. Proceed to checkout and enter your shipping and payment details.
5. Review your order and complete your purchase.

You’ll receive an order confirmation email shortly after placing your order.

3. What is the shipping cost?

We offer free shipping for all orders within the United States. Regardless of how many items you purchase, the shipping cost will remain the same.

• Shipping Locations: We currently only ship to addresses within the United States. Unfortunately, we do not offer international shipping.

4. How long will it take for my order to arrive?

Domestic Shipping (United States):

• Free Shipping: 3-5 business days

Note: Business days refer to Monday through Friday, excluding weekends and holidays. Delivery times are estimates and may vary due to factors like weather, shipping carrier delays, or high-demand periods.

You will receive a tracking number once your order has been shipped.

5. Can I change or cancel my order after placing it?

Once your order is confirmed, we begin processing it right away to ensure a quick delivery. If you wish to change or cancel your order, please contact us as soon as possible at support@sylviavip.com.

If the order has not yet been shipped, we’ll do our best to accommodate your request. However, once the order is processed and shipped, we cannot make any changes.

6. How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can use the tracking number on the carrier’s website to see the status of your shipment.

If you have any issues with tracking or delivery, feel free to contact our customer service team for assistance.

7. What payment methods do you accept?

We accept a variety of payment methods for your convenience, including:

• Credit and Debit Cards: Visa, MasterCard, American Express, Discover
• PayPal

All transactions are processed securely to ensure your payment information is protected.

8. Do you offer international shipping?

Currently, Sylviavip does not offer international shipping. We only ship within the United States.

We hope to expand our shipping options in the future, so please stay tuned for updates.

9. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 120 days of receiving your items.

• Items must be in new, unused, and unworn condition with all original tags attached.
• Please visit our Returns & Refunds Policy page for more details on how to process a return.

10. What should I do if my item is damaged or defective?

If your item arrives damaged or defective, please contact our customer service team within 7 days of receiving your order. We’ll guide you through the process of returning or exchanging the item. Please keep the packaging and take photos of the damage for our records.

11. How do I care for my sweatshirt?

To ensure the longevity of your Sylviavip sweatshirt, please follow these care instructions:

• Machine wash cold with similar colors.
• Tumble dry on low or hang to dry.
• Do not bleach.
• Iron on low if needed.

Each product comes with specific care instructions on the tag, so be sure to check before washing.

12. Can I gift a sweatshirt to someone?

Yes! We offer gift cards that can be used to purchase sweatshirts and other items from our website. You can also select the option to have your order gift-wrapped at checkout.

13. How can I contact customer support?

If you have any questions or concerns, our customer support team is happy to assist you. You can reach us by:

RYAN STEFFENSON LLC
Email: support@sylviavip.com
Address: 29134 43rd Ave S, Auburn, WA 98001, United States

Our customer service hours are Monday to Friday, from 9:00 AM to 6:00 PM (EST).

14. Do you offer wholesale or bulk purchasing?

Yes, we do offer wholesale pricing for bulk orders. If you are interested in purchasing sweatshirts in bulk, please contact our sales team at support@sylviavip.com for more details and pricing.