Grand Piano In Nature’s Embrace Sweatshirt

At Sylviavip, we are committed to providing you with the best shopping experience, including fast, reliable, and affordable shipping for all your sweatshirt needs. Our Shipping Policy outlines the terms and conditions related to how we process, ship, and deliver your orders.

By making a purchase on www.sylviavip.com, you agree to the terms and conditions set forth in this policy. Please take a moment to read the full details below to ensure a smooth shopping experience.

1. Shipping Destinations:

We currently offer shipping exclusively within the United States (including Alaska and Hawaii). We do not ship to international addresses at this time. We appreciate your understanding.

2. Delivery time and shipping fee

Please note that shipping times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

3. Shipping Carriers:

We use trusted shipping carriers to fulfill your order:

• Local postal services
• USPS (United States Postal Service)
• DHL
• EMS (Express Mail Service)

4. Order Processing

Orders are processed once payment is accepted. Processing occurs on business days (Monday through Friday, Eastern Standard Time), excluding the following holidays:

• New Year’s Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

5. Order Tracking:

Once your Sylviavip order ships, you will receive an email containing your tracking number and a link to the carrier’s website. This allows you to easily track your package and stay informed about its estimated delivery date.

6. Shipping Address Accuracy:

Please ensure that you provide a complete and accurate shipping address during checkout. Sylviavip is not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you need to make changes to your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.

7. Lost or Damaged Packages:

While we take great care in packaging your Sylviavip order, unforeseen circumstances can sometimes lead to lost or damaged packages during transit. If your package is lost or arrives damaged, please contact our customer support team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and ensure you receive your Sylviavip order.

8. Questions about Shipping?

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our friendly customer support team at:

RYAN STEFFENSON LLC
Email: support@sylviavip.com
Address: 29134 43rd Ave S, Auburn, WA 98001, United States

At Sylviavip, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we offer a straightforward return and refund policy. Please read the details below for instructions on how to return your items, and our policy regarding refunds.

1. Return Policy

We accept returns on items that are unworn, unwashed, and in their original condition with all tags and packaging intact. If you are not completely satisfied with your purchase, you can return the item(s) within 120 days from the date of receiving your order.

Please note: The following items cannot be returned:

• Items that have been worn, washed, or altered.
• Personalized or custom-made products.
• Final sale items or products marked as non-returnable.

2. How to Return an Item

To return an item, follow these simple steps:

1. Contact Us: Before sending any items back, please contact our customer service team at support@sylviavip.com with your order number and the items you wish to return.
2. Return Authorization: Once your return request is reviewed, we will provide you with a Return Authorization (RA) number and return instructions.
3. Prepare Your Package: Pack the items securely in their original packaging and include your order receipt or a note with your RA number.
4. Shipping the Return: Send the return package to the following address:
   • Return Address: 29134 43rd Ave S, Auburn, WA 98001, United States
   • We recommend using a tracked shipping service to ensure that your return is delivered safely.
5. Return Costs: You will be responsible for the return shipping costs unless the item is defective or incorrect.

3. Refunds

Once we receive your returned item and confirm it meets the return policy criteria, we will process your refund. Refunds are typically issued within 5-7 business days of receiving your return.

• Refund Method: Refunds will be processed using the original payment method. If you paid via credit card, it may take a few additional days for the credit to appear on your statement, depending on your card provider.
• Non-Refundable Fees: Please note that shipping charges are non-refundable, and you will be responsible for the return shipping costs, unless the item is defective or there was an error with your order.

4. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at support@sylviavip.com within 7 days of receiving your order. We will arrange for a full refund or exchange at no additional cost to you. Please include photographs of the defective or incorrect item when contacting customer service.

5. Exchanges

We only exchange damaged, wrong products, wrong size, or defective products. If you need to exchange an item, don’t hesitate to contact us at support@sylviavip.com

– Customers do not need to pay the return shipping cost for defective products.

6. Damaged or Lost Items

If your item is damaged or lost during transit, please contact our customer service team as soon as possible. We will work with the courier to resolve the issue. Unfortunately, we cannot be held responsible for items lost during the return shipping process, so please retain proof of shipment when returning items.

7. Contact Us

If you have any questions regarding our returns and refunds policy, or if you need assistance with your return, please don’t hesitate to get in touch with our customer support team.

RYAN STEFFENSON LLC
Email: support@sylviavip.com
Address: 29134 43rd Ave S, Auburn, WA 98001, United States

At Sylviavip, we strive to make your shopping experience as smooth and secure as possible. This Payment Policy outlines the payment methods we accept, payment processing details, and other important information regarding completing your purchase on www.sylviavip.com.

1. Accepted Payment Methods

We offer a variety of secure payment options to make your shopping experience easy and convenient. The following payment methods are accepted:

• Credit and Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
• PayPal: You can choose to pay using your PayPal account for a quick and secure checkout process.

Please note: All transactions are processed in USD (United States Dollar).

2. Secure Payment Processing

We use SSL (Secure Socket Layer) encryption technology to protect your personal and payment information during the checkout process. This ensures that your sensitive data is transmitted securely and kept confidential.

Our payment processors comply with PCI DSS (Payment Card Industry Data Security Standard) to ensure a secure transaction environment. SylviaVip does not store any of your credit card or payment information on our servers.

3. Payment Authorization

Once your payment is successfully processed, you will receive an order confirmation email containing the details of your purchase. If there is any issue with your payment, such as insufficient funds or incorrect details, we will contact you for further clarification or request a different payment method.

If your payment is authorized, we will begin processing your order immediately.

4. Currency and Pricing

All prices on Sylviavip are listed in USD (United States Dollar). The final price of your order will include applicable taxes and shipping fees, which will be clearly displayed at checkout.

If you are purchasing from outside the U.S., currency conversion may apply based on the payment method used (e.g., PayPal or credit card). Please note that exchange rates and additional fees charged by your bank or payment provider are beyond our control.

5. Payment Issues

If you encounter any issues while making a payment, please contact our customer support team at support@sylviavip.com. We will assist you in resolving any payment-related issues as quickly as possible.

In the case of suspected fraudulent activity or unauthorized transactions, we may request additional verification to ensure the security of your payment. We reserve the right to cancel or suspend any order we suspect may be fraudulent.

6. Discounts and Promotions

If you have a discount code or promo code, you can enter it at checkout to apply your savings. Please note that:

• Discount codes are typically valid for a limited time and cannot be combined with other promotions unless explicitly stated.
• Some discounts may apply to specific items or categories, so please review the terms and conditions associated with the promo code.

7. Order Confirmation

After completing your purchase, you will receive an order confirmation email containing the details of your order, including the items purchased, shipping address, and payment method. Please review this email for accuracy. If there are any discrepancies, please contact us immediately to make corrections.

8. Contact Us

If you have any questions or concerns about our Payment Policy or need assistance with your payment, please don’t hesitate to reach out to our customer support team.

RYAN STEFFENSON LLC
Email: support@sylviavip.com
Address: 29134 43rd Ave S, Auburn, WA 98001, United States